A client in Hawaii has spoken up about an experience during a massage that left them uncomfortable. They described the moment as “odd” and said the therapist’s touch didn’t feel like part of a normal massage routine. The client later shared their concerns with the spa and local authorities, saying they wanted clarity on what happened.
According to the client, the session started normally. Things shifted when certain movements seemed out of place and didn’t match what they expected from a Hawaiian-style massage. They said they tried to stay calm in the moment but walked out feeling uneasy. That feeling eventually led them to report the incident.
The spa has not been accused of wrongdoing at this stage. Staff members say they’re cooperating with the inquiry and want to understand the client’s concerns. They also noted that they follow set guidelines for all treatments and will review the session to ensure everything was handled properly.
People familiar with massage therapy say misunderstandings can happen, especially if pressure or techniques differ from what a person expects. Still, they agree that any client who feels uncomfortable should speak up, and businesses should take those concerns seriously.
Right now, the situation is still under review. The client hopes speaking out will help prevent similar misunderstandings or, if needed, highlight areas where more training or clarity could help. The spa has said they’re willing to make improvements if the investigation finds anything that needs attention.
It’s a reminder that communication matters in wellness settings. When both clients and therapists feel comfortable discussing boundaries and expectations, sessions tend to go smoother—and everyone ends up feeling safer and more relaxed.
